You can cancel your contract within 14 days in text form (e.g. letter, e-mail) without stating reasons or – if permission to use the corporeal objects prior to expiry of the fixed term is granted to you – by returning the corporeal objects. The cancellation period begins after receipt of this information as to your rights in writing, however not prior to receipt of the merchandise by the recipient (in case of repeated delivery of similar merchandise not before the first partial deliveries have been received), and also not prior to fulfilment of our duty to furnish information in accordance with Article 246 § 2 in conjunction with § 1 Sect. 1 and 2 EGBGB (Introductory Act of the German Civil Code)*). To meet the deadline for cancellation it is enough to send written cancellation or the corporeal object in good time. The cancellation must be addressed to:

 

Manufaktur XELA GmbH

Hirschengasse 7, Top1

1060 Wien

AUSTRIA

 

Consequences of a cancellation

In the case of a legally effective cancellation, the benefits that have been received by both sides must be returned and any profit that may have accrued from these (e.g. interest) must be surrendered. If you are unable to return the received corporeal objects or emoluments taken (e.g. the amenities and advantages of their use) to us in whole or in part or only in a deteriorated condition, you must, if need be, compensate us for the loss of value to the appropriate extent. In the event of a deterioration of the corporeal objects or emoluments taken you shall be obliged to compensate loss only to the extent that the emoluments or the deterioration were exclusively attributable to a treatment of the item that goes beyond the examination of its characteristics and functionality. Under “examination of characteristics and functionality” we understand the kind of examination of the relevant goods that would for example have been possible and usual in a shop. Corporeal objects that are capable of being sent as parcels or packages are to be returned at our cost and risk. You are obliged to bear the regular return costs provided that the delivered goods correspond with the goods ordered and that the price of return does not exceed 40 Euro or if, in the event of a higher price, the customer has not paid the agreed sum or made the agreed partial payment at the time of the cancellation. Otherwise, the return is free of charge for the customer. Corporeal objects that are not capable of being sent as parcels or packages will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The deadline begins for you when you send off your declaration of the cancellation or the corporeal object, and it begins for us when same are received by us.

 

End of the information regarding the cancellation policy

The right of cancellation does not exist for long-distance sales contracts

  • for the delivery of merchandise which is manufactured according to customer``s specifications or
  • obviously tailored to personal needs or
  • which are not suitable to be sent back due to their nature.

Please return the goods in a post-paid parcel and keep the mailing receipt.

Return costs when exercising the cancellation right. In the event that you exercise your legal right of cancellation (see information regarding the cancellation policy), you have to bear the cost of returning the goods if the delivered goods correspond to the order and if the price of the goods to be returned does not exceed the amount of 40 euros or if, in the event of a higher price, the customer has not paid the agreed sum or made the agreed partial payment at the time of the cancellation. Otherwise, the return is free of charge for you. 

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